Prerequisites
- Basic understanding of CRM concepts
- Familiarity with cloud software platforms
- Basic computer and internet knowledge
What Will You Learn
- Introduction to the Salesforce CRM platform
- Understanding user accounts in Salesforce
- Overview of Salesforce security architecture
- Roles and role hierarchy basics
- Profiles and permission structures
- Managing users in Salesforce org
- Assigning profiles and permission sets
- Configuring role hierarchy
- Managing login access policies
- Salesforce data visibility model
- Enterprise Salesforce security mode
- Access governance and compliance
- User provisioning strategies
- Best practices for CRM access control
- Performance optimization in large Salesforce environments