Prerequisites
- Basic understanding of the Salesforce platform
- Familiarity with Salesforce users, roles, and permission sets
- Basic knowledge of security concepts (authentication, authorization, and access control)
- Analytical thinking and problem-solving skills
- Salesforce strongly recommends at least 1–2 years of hands-on experience implementing identity solutions on the Salesforce Customer 360 platform before attempting this exam
What Will You Learn
- Understand core Identity and Access Management (IAM) concepts
- Configure SAML 2.0 and OpenID Connect protocols
- Set up Salesforce as a Service Provider and Identity Provider
- Integrate third-party identity providers
- Implement OAuth 2.0 authorization flows
- Manage Connected Apps and access controls
- Configure Multi-Factor Authentication (MFA) and login flows
- Enable Just-in-Time (JIT) and SCIM user provisioning
- Integrate Identity Connect with Active Directory
- Set up Experience Cloud identity and social sign-on
- Manage certificates and key security
- Troubleshoot identity issues and audit access logs