This course focuses on how administrators manage users and permissions in ServiceNow. It covers creating users, assigning roles and organizing users into groups. The course also explains how roles control access to different applications and features on the ServiceNow platform. These concepts help maintain security and ensure users can only access the tools and data they need. It also helps organizations manage user access in a structured and efficient way.
Upon completing the ServiceNow User Administration, you will receive a globally recognized certification that validates your expertise in professional skills and industry best practices. This certification is a testament to your practical knowledge, hands-on skills, and professional readiness.
The Technology certification exam assesses your ability to apply real-world concepts, tools, and techniques learned during the course. Certified professionals are in high demand across industries, opening doors to exciting career opportunities and higher salary potential.
Our certification is recognized by top employers and organizations worldwide. Whether you are looking to advance your current career, switch to a new role, or demonstrate your expertise to clients, this certification gives you the competitive edge you need in today’s fast-paced technology landscape.
The ServiceNow User Administration is designed to provide comprehensive, in-depth training in ServiceNow User Administration. Prerequisites Basic knowledge of ServiceNow navigation Understanding of basic system administration concepts Familiarity with platform interface What Will You Learn Managing users and user records Creating and managing groups Understanding roles and permissions Assigning roles to users and groups Basic user administration best practices The program covers foundational concepts through to advanced techniques to ensure you gain job-ready expertise.
This course is ideal for beginners, IT enthusiasts, and working professionals who want to build or advance their career in ServiceNow User Administration and qualify for relevant industry roles. There are no stringent prerequisites—basic computer proficiency and a willingness to learn are all that is required. Foundational topics are thoroughly covered during onboarding.
The course is delivered through interactive, live online sessions led by industry experts. You will also have 24/7 access to LMS resources, study materials, and session recordings so you can catch up or revise at your convenience if you miss any live classes.
Yes, hands-on learning is a core component of this course. You will work on practical assignments, real-life use cases, and capstone projects using ServiceNow User Administration tools and best practices, helping you build a portfolio to showcase to hiring managers.
Upon successful completion of the course curriculum and project assessments, you will be awarded an industry-recognized Certificate of Completion from Kodestree. We also offer career assistance, including resume-building workshops, mock technical interviews, and job opportunities to help you transition into relevant industry roles.
Real feedback from professionals who transformed their careers with our training
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The trainers explained concepts through real-world attack scenarios, which I was able to apply on the job right after the course. Structured curriculum and hands-on labs were the best part.
After the CSM training, I can confidently facilitate Sprint ceremonies. The trainer's practical approach and real project examples were extremely helpful.
Agile concepts were explained clearly, especially backlog management and team facilitation. A bit more time would have made it even better, but overall a solid course.
Even as a beginner, I never felt lost — the step-by-step labs and doubt-clearing sessions made switching careers so much easier.
This training gave me more than just a certification — it gave me a Scrum Master mindset. The modules on servant leadership and conflict resolution were the most valuable.
