The Salesforce FSL or Salesforce Field Service Lightning Online Training by kodestree has been devised to train individuals to meet ever-increasing workforce management requirements as the world takes a digital shape. The FSL training module has been prepared by a highly skilled team of experts who have leveraged their vast industry experience to ensure that each and every aspect of the platform, from the management of work orders to mobile device access, is covered.
While subject knowledge always helps, our course has been designed to cater to all aspirants – from freshers and experienced professionals to business analysts and Salesforce Developers. It covers all the latest industry trends and developments to prepare individuals to tap into massive career opportunities that are continuously emerging and widening.
Why learn Salesforce FSL?
Businesses of all sizes across sectors are always looking to boost productivity, that consequently leads to more customer loyalty.
This is true no matter what platform they use – online, offline, or both. With its flexible field service solution, Salesforce FSL facilitates exactly this for companies having mobile field technicians to support their customers.
As we all know, any business providing on-field services is based on three pillars: products, customers, and workforce. FSL brings all three together on a single platform. The platform automates field service management by integrating the responsibilities of agents, dispatchers, and mobile employees.
The objective is to increase the productivity of the workforce in order to enhance the service experience. This all-in-one platform is what companies across the globe strive for to earn customer loyalty and satisfaction as FSL gives agents, dispatchers, and mobile employees access to the necessary information and resources to produce optimum results.
Most companies attach high priority to field service considering that more often than not it is the only direct interaction a customer has with a company. According to “State of Service” Salesforce Research of October 2020, 80% of decision-makers at companies with field service say it’s a key part of their overall strategy.
Benefits
Learning where and how to leverage Salesforce FSL from industry leaders paves the way for realizing your dream of a lucrative and successful career. Interactive sessions not just help in understanding and learning the fundamentals of Salesforce FSL, but they go a long way in making the trainees subject experts. At the end of the training, candidates will be equipped with necessary skills for:
- Work Orders Management: Learn how to create work orders effortlessly to keep track of on-site works. The course covers how to integrate work orders with accounts, assets, cases, contacts, entitlements, and service contracts.
- Scheduling and Task Assignment : The training module focuses on smart scheduling through Lightning Console, which helps book appointments instantly and assign the task to the best-suited employee based on location, time, and skills.
- Asset Management: Learning the use case of Advanced Assets comes in handy in tracking products and leveraging asset hierarchy to track products comprising multiple parts in a single view.
- Manage Jobs from Mobile Devices: The course helps master the FSL app use by integrating all the aspects of on-site job management to the mobile workforce.
- Dispatcher Console: Learn how to use Dispatcher Console, which forms the core of managing mobile operations, checking alerts for urgent issues, and scheduling bulk jobs besides real-time monitoring of mobile employees.
- Salesforce cloud services: You will get the know all the services related to the salesforce cloud.
Prerequisites
Knowlege of what is Salesforce can help you build foundation. While there are no prerequisites for the FSL Salesforce course, those with prior Salesforce Administrator functionality and working experience as an administrator stand to benefit more.
Who Should Enroll
- Salesforce Administrators
- Salesforce Developers
- Service Cloud Consultants
- Field Service Managers
- Business Analysts
- CRM Professionals
Career Prospects
No business can deny that the customer is king. So, maintaining lasting relationships with customers holds the key. It’s natural that the demand for professionals to efficiently handle customer relationship management (CRM) is rising while the availability of FSL consultants remains limited. The time is ripe to reap the benefits of this demand-supply gap. Among the job profiles that Salesforce FSL certification training course gives access to are:
- App developers
- Sales representatives
- System administrators
- Product managers
- IT managers
- Individuals seeking a career in Salesforce.
Salesforce FSL Corporate Training
Equip your team with new salesforce developer skills to boost their performance and productivity.
✔️ Customized Learning
✔️ Enterprise Grade Learning Management System (LMS)
✔️ 24×7 Support
✔️ Enterprise Grade Reporting
