Total Quality Management (TQM) course helps you learn how to improve quality in every part of an organization. This course teaches you simple methods to reduce errors, improve processes, and increase customer satisfaction. You will understand how companies use quality tools and continuous improvement practices to achieve better performance. This training is useful for professionals who want to support quality improvement and build strong operational skills.
Prerequisites
- Basic understanding of business processes
- Interest in quality management
- No technical background required
What Will You Learn
- Core principles and concepts of Total Quality Management
- How to analyze and improve processes using TQM tools
- Customer-focused quality methods and Voice of Customer (VoC)
- Application of 7 QC tools for problem solving
- Use of PDCA, Kaizen, and continuous improvement techniques
- Basics of statistical quality control and process capability
- Fundamentals of Six Sigma and the DMAIC approach
- How to develop and implement quality plans
- Understanding ISO 9001 and Quality Management Systems
- Strategies to implement TQM across an organization
