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Zoho CRM Course Online

60 Lessons
|
40 hours

Advance your CRM expertise with the Zoho CRM Course. This training provides a complete understanding of lead management, contact and deal handling, workflow automation and reporting within Zoho CRM. Through practical exercises and guided instruction, you will learn how to streamline sales processes, optimize customer data and enhance team productivity using real-world CRM applications. Designed for professionals and learners aiming to excel in sales, marketing and CRM administration, this course builds practical skills that strengthen business operations and support career growth in customer relationship management.

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Zoho CRM Course Online
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About Course

Zoho CRM training covers the tools and processes needed to manage customer relationships, sales pipelines, and marketing activities using Zoho CRM. Build practical skills in lead and contact management, deal tracking, workflow automation, reports and dashboards, integrations, and CRM customization to improve sales performance and customer engagement.

Prerequisites for Zoho CRM Course

  • Basic computer literacy
  • Understanding of general business or sales processes
  • Familiarity with CRM concepts
  • Comfort using web-based applications

What Will You Learn

  • Zoho CRM navigation
  • Lead, contact, and deal management
  • Marketing campaign management
  • Reports and dashboard usage
  • Custom module creation
  • Workflow automation
  • Third-party integrations
  • Admin-level setup and security configuration
  • Data management within Zoho CRM

Who Should Do This Course

  • Sales representatives
  • Sales managers
  • CRM administrators
  • Business owners
  • Programmers and developers
  • Implementation specialists

Course Curriculum

Course Content

Lesson 1 – Introduction to Zoho CRM

  • Overview of Zoho CRM
  • CRM Interface & Navigation
  • Understanding CRM Terminology

Lesson 2 – Lead Management

Lesson 3 – Contact & Account Management

Lesson 4 – Deal & Pipeline Management

Lesson 5 – Activity & Task Management

Lesson 6 – Email & Communication Tools

Lesson 7 – Marketing Campaigns

Lesson 8 – Reports & Dashboards

Lesson 9 – Customization Basics

Lesson 10 – Advanced Customization

Lesson 11 – Automation Tools

Lesson 12 – Blueprint Process Management

Lesson 13 – Data Management

Lesson 14 – User & Security Management

Lesson 15 – Integrations

Lesson 16 – Mobile CRM

Lesson 17 – Zoho Marketplace

Lesson 18 – Sandbox & Deployment

Lesson 19 – Administration Essentials

Lesson 20 – CRM Best Practices

₹47,940.00
  • Intermediate
  • 50 Total Enrolled
  • 40 hours Duration
  • September 15, 2026 Last Updated

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    Self Paced Learning
    ₹47,940.00
    ✓ Refund Policy
    • Duration: 40 hrs
    • 60 Lessons & Practical Labs
    • Lifetime Full Access & Free Upgrades
    • Downloadable Study Materials & Code Labs
    • Recognized Certification of Completion
    • 24x7 Online Support & Learner Forum
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    ₹47,940.00
    🛡️ 100% Money Back Guarantee
    • Live Interactive Training: 40 hrs
    • 60 Lessons across 20 Modules
    • Plus Full Self-Paced Access & Recordings
    • Real-World Projects & Case Studies
    • 1-on-1 Doubt Sessions with Industry Experts
    • Exam Prep & Official Certification Support
    • Resume Building & Placement Assistance
    Classes Starting From:
    📅 Fast Track Batch: 27 Sep 2026
    📅 Weekday Batch: 28 Sep 2026
    📅 Weekend Batch: 26 Sep 2026
    One to One Training
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    • 100% Customized Delivery & Curriculum
    • Flexible Schedule as per Learner Convenience
    • Top Tier Industry-Experienced Instructors
    • Tailored Hands-On Project Mentoring
    • Dedicated Interview & Career Guidance
    • 24x7 Dedicated Priority Support
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    Emirates
    Mitsubishi
    Indian Navy
    Tech Mahindra
    AU Small Finance Bank
    Capgemini
    United Nations
    Yash Technologies

    Want to know Today's Offer

    Zoho CRM Course Online Certification Exam

    Upon completing the Zoho CRM Course Online, you will receive a globally recognized certification that validates your expertise in Salesforce CRM, automation, and cloud ecosystem. This certification is a testament to your practical knowledge, hands-on skills, and professional readiness.

    The Salesforce certification exam assesses your ability to apply real-world concepts, tools, and techniques learned during the course. Certified professionals are in high demand across industries, opening doors to exciting career opportunities and higher salary potential.

    Our certification is recognized by top employers and organizations worldwide. Whether you are looking to advance your current career, switch to a new role, or demonstrate your expertise to clients, this certification gives you the competitive edge you need in today’s fast-paced technology landscape.

    Read more
    Zoho CRM Course Online

    Frequently Asked Questions

    This training is suitable for sales professionals, CRM administrators, business analysts, marketing teams, and business owners who want to manage leads, contacts, deals and customer data by using Zoho CRM. It is also useful for professionals who plan to work with CRM systems in sales operations or customer relationship management roles.

    No prior CRM experience is required. The course begins with the basic structure of Zoho CRM, including leads, contacts, accounts, and deals. Learners gradually move toward workflow automation, reporting, dashboards and CRM customization.

    Participants learn how to configure Zoho CRM, manage sales pipelines, create workflows, automate tasks, generate reports, manage customer records, and integrate Zoho CRM with other business applications. The course also explains data management and CRM administration tasks used in real business scenarios.

    Yes. The course focuses on tasks used by CRM administrators, sales operations teams, and CRM consultants. Learners gain hands on knowledge of managing customer data, configuring modules, creating automation rules, and producing reports that support business decision making.

    Yes. After completing the training program, learners receive a course completion certificate. This certificate can support professional profiles for roles related to CRM administration, sales operations, and customer relationship management.

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    Email:
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    Real feedback from professionals who transformed their careers with our training

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    The trainers explained concepts through real-world attack scenarios, which I was able to apply on the job right after the course. Structured curriculum and hands-on labs were the best part.

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    After the CSM training, I can confidently facilitate Sprint ceremonies. The trainer's practical approach and real project examples were extremely helpful.

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    Agile concepts were explained clearly, especially backlog management and team facilitation. A bit more time would have made it even better, but overall a solid course.

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    Even as a beginner, I never felt lost — the step-by-step labs and doubt-clearing sessions made switching careers so much easier.

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    This training gave me more than just a certification — it gave me a Scrum Master mindset. The modules on servant leadership and conflict resolution were the most valuable.

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