In this training program, you will learn how to gather business requirements, design end-to-end CX solutions, integrate CRM and marketing platforms, manage APIs, ensure data governance, and align technology with customer journey strategies. By the end of this Solution Architect Customer Experience course, you will be able to design scalable, secure and integrated CX architectures that support personalized engagement and enterprise growth.
Prerequisites
- 3–5+ Years IT or Software Development Experience
- CRM Platform Experience (SAP CX or Salesforce)
- REST APIs and System Integration
- Cloud Platforms (AWS or Azure)
- Customer Data and Customer Journey Understanding
- Bachelor’s Degree in Computer Science or Related Field
Who Should Take This Course
- IT Professionals
- System Administrators
- Software Developers
- CRM Consultants (SAP CX / Salesforce)
- Solutions Architects
- Technical Leads
What Will You Learn
- Customer Experience Strategy & Journey Design
- CX Solution Architecture Design
- SAP CX Platform Architecture (Commerce, Sales, Service, Marketing)
- SAP Customer Data Cloud & Identity Management
- SAP BTP & Integration Suite
- API & Middleware Integration Patterns
- Requirement Analysis & Fit-Gap Assessment
- Cloud-Based CX Deployment Models
- Security & Compliance in CX Solutions
- Stakeholder & Technical Communication
What You Will Be Able to Do After Completing This Training
- Design End-to-End Customer Experience Architectures
- Translate Business Requirements into Technical Blueprints
- Implement SAP CX and CRM-Based Solutions
- Integrate CRM, Commerce, ERP, and Marketing Systems
- Architect Cloud-Based CX Platforms
- Apply API and Middleware Integration Patterns
- Implement Extensions Using SAP BTP and SAP Build
- Lead CX Solution Delivery Using SAP Activate Methodology
- Optimize Performance, Security, and Scalability of CX Systems
- Provide Technical Leadership and Stakeholder Advisory
