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ServiceNow ITOM Training

52 Lessons
|
40 hours

ServiceNow IT Operations Management (ITOM) Training online helps professionals master Discovery, MID Server configuration, ECC Queue, CMDB health, Event Management, and API integrations. Build strong concepts around MID Server clusters, credentials, identification rules, reconciliation, probes, and Discovery phases. Learn to automate infrastructure visibility, manage CI relationships, and handle real-time events effectively. Prepare to implement and support enterprise-grade IT operations using ServiceNow ITOM tools.

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ServiceNow ITOM Training
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About Course

Prerequisites for ServiceNow ITOM Training

  • Basic understanding of IT infrastructure and networking
  • Familiarity with ServiceNow platform navigation
  • Basic knowledge of operating systems (Windows, Unix/Linux)
  • Experience with IT service management concepts is helpful but not mandatory

What You Will Learn:

  1. Install, configure, and manage MID Servers and their clusters
  2. Execute and troubleshoot Discovery jobs using ECC Queue and Discovery Dashboard
  3. Manage credential types and solve common credential issues for:
    • Windows
    • Unix/Linux
    • SNMP
    • External storage
  4. Understand Discovery phases including:
    • Port Scan
    • Classification
    • Identification
    • Exploration
  5. Map applications and visualize CI relationships within the CMDB
  6. Maintain CMDB health through:
    • Reconciliation
    • Identification
    • Archiving
    • De-duplication
  7. Implement Event Management including:
    • Event correlation
    • Alert grouping
    • Remediation automation
  8. Use Scripted REST APIs and ServiceNow API Explorer for integrations and event pushing

Course Curriculum

Course Content

Lesson 1 – ITOM and Discovery Overview

  • ITOM Overview
  • Discovery Introduction
  • Types of Discovery
  • Discovery Dashboard

Lesson 2 – MID Server Essentials

Lesson 3 – ECC Queue and Discovery Flow

Lesson 4 – Credentials and Authentication

Lesson 5 – Discovery Phases and Processes

Lesson 6 – Application and Service Mapping

Lesson 7 – CMDB Management

Lesson 8 – Event Management

Lesson 9 – Integrations and APIs

₹47,940.00
  • Intermediate
  • 50 Total Enrolled
  • 40 hours Duration
  • September 15, 2026 Last Updated

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    Self Paced Learning
    ₹47,940.00
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    • Duration: 40 hrs
    • 52 Lessons & Practical Labs
    • Lifetime Full Access & Free Upgrades
    • Downloadable Study Materials & Code Labs
    • Recognized Certification of Completion
    • 24x7 Online Support & Learner Forum
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    ₹47,940.00
    🛡️ 100% Money Back Guarantee
    • Live Interactive Training: 40 hrs
    • 52 Lessons across 9 Modules
    • Plus Full Self-Paced Access & Recordings
    • Real-World Projects & Case Studies
    • 1-on-1 Doubt Sessions with Industry Experts
    • Exam Prep & Official Certification Support
    • Resume Building & Placement Assistance
    Classes Starting From:
    📅 Fast Track Batch: 27 Sep 2026
    📅 Weekday Batch: 28 Sep 2026
    📅 Weekend Batch: 26 Sep 2026
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    • 100% Customized Delivery & Curriculum
    • Flexible Schedule as per Learner Convenience
    • Top Tier Industry-Experienced Instructors
    • Tailored Hands-On Project Mentoring
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    Placement Partners

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    Bechtel
    Emirates
    Mitsubishi
    Indian Navy
    Tech Mahindra
    AU Small Finance Bank
    Capgemini
    United Nations
    Yash Technologies

    Want to know Today's Offer

    ServiceNow ITOM Training Certification Exam

    Upon completing the ServiceNow ITOM Training, you will receive a globally recognized certification that validates your expertise in professional skills and industry best practices. This certification is a testament to your practical knowledge, hands-on skills, and professional readiness.

    The Technology certification exam assesses your ability to apply real-world concepts, tools, and techniques learned during the course. Certified professionals are in high demand across industries, opening doors to exciting career opportunities and higher salary potential.

    Our certification is recognized by top employers and organizations worldwide. Whether you are looking to advance your current career, switch to a new role, or demonstrate your expertise to clients, this certification gives you the competitive edge you need in today’s fast-paced technology landscape.

    Read more
    ServiceNow ITOM Training

    Frequently Asked Questions

    The ServiceNow ITOM Training is designed to provide comprehensive, in-depth training in ServiceNow ITOM. Prerequisites for ServiceNow ITOM Training Basic understanding of IT infrastructure and networking Familiarity with ServiceNow platform navigation Basic knowledge of operating systems (Windows, Unix/Linux) Experience with IT service management concepts is helpful but not mandatory What You Will Learn: Install, configure, and manage MID Servers and their clusters Execute and troubleshoot Discovery jobs using ECC Queue and Discovery Dashboard Manage credential types and solve common credential issues for: Windows Unix/Linux SNMP External storage Understand Discovery phases including: Port Scan Classification Identification Exploration Map applications and visualize CI relationships within the CMDB Maintain CMDB health through: Reconciliation Identification Archiving De-duplication Implement Event Management including: Event correlation Alert grouping Remediation automation Use Scripted REST APIs and ServiceNow API Explorer for integrations and event pushing The program covers foundational concepts through to advanced techniques to ensure you gain job-ready expertise.

    This course is ideal for beginners, IT enthusiasts, and working professionals who want to build or advance their career in ServiceNow ITOM and qualify for relevant industry roles. There are no stringent prerequisites—basic computer proficiency and a willingness to learn are all that is required. Foundational topics are thoroughly covered during onboarding.

    The course is delivered through interactive, live online sessions led by industry experts. You will also have 24/7 access to LMS resources, study materials, and session recordings so you can catch up or revise at your convenience if you miss any live classes.

    Yes, hands-on learning is a core component of this course. You will work on practical assignments, real-life use cases, and capstone projects using ServiceNow ITOM tools and best practices, helping you build a portfolio to showcase to hiring managers.

    Upon successful completion of the course curriculum and project assessments, you will be awarded an industry-recognized Certificate of Completion from Kodestree. We also offer career assistance, including resume-building workshops, mock technical interviews, and job opportunities to help you transition into relevant industry roles.

    Contact Us Worldwide

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    +91 7204614489

    WhatsApp:
    +91 7204614489

    Email:
    admissions@kodestree.com

    LEARNER SUCCESS

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    The trainers explained concepts through real-world attack scenarios, which I was able to apply on the job right after the course. Structured curriculum and hands-on labs were the best part.

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    After the CSM training, I can confidently facilitate Sprint ceremonies. The trainer's practical approach and real project examples were extremely helpful.

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    Agile concepts were explained clearly, especially backlog management and team facilitation. A bit more time would have made it even better, but overall a solid course.

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    Even as a beginner, I never felt lost — the step-by-step labs and doubt-clearing sessions made switching careers so much easier.

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    This training gave me more than just a certification — it gave me a Scrum Master mindset. The modules on servant leadership and conflict resolution were the most valuable.

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