ServiceNow HRSD Training – HR Service Delivery

This ServiceNow HRSD Training provides hands-on experience with ServiceNow Human Resources Service Delivery (HRSD). You will learn to manage employee requests and HR cases, create and use knowledge resources, support employee self-service through Employee Center, work with HR Agent Workspace, automate HR processes and manage employee experiences across the employee lifecycle. The training also covers Hiring Experiences, Growth Experiences, Manager Hub, Alumni Service Center and AI-powered experiences such as Now Assist for HRSD.

Prerequisites

• Basic understanding of HR processes and workflows
• Familiarity with IT concepts or ITSM is helpful
• Basic computer and internet skills

What You Will Learn

1. Fundamentals of ServiceNow HRSD
2. Configure and manage HR profiles
3. Create and resolve HR cases
4. Develop and use HR knowledge articles
5. Configure Employee Service Center
6. Automate lifecycle events
7. Generate HR reports and dashboards
8. Integrations – HRIS, Payroll & Identity
9. Apply HRSD best practices
10. Use advanced HRSD features (Predictive Intelligence, Virtual Agent, Employee Journeys)

What You Will Be Able to Do After This Course

1. Configure end-to-end HR Case Management
2. Design and deploy Lifecycle Events
3. Build Employee Center experiences 
4. Integrate with Workday, SAP, and ADP
5. Deploy AI-powered HR Virtual Agent 
6. Build CHRO-ready HR dashboards 
7. Govern sensitive HR data confidently