ServiceNow Fundamentals Training helps you understand how the ServiceNow platform is used in real IT service management work. In this course, you will learn how to handle common processes like incidents, problems, changes, and service requests. You will also explore how users, roles, data, and basic automation work inside ServiceNow. This training builds a strong foundation to support ServiceNow projects and prepares you to work confidently in IT service management roles. The course is delivered by certified trainers who have 18 years of teaching and real-world experience in ServiceNow implementations.
Prerequisites
- Basic knowledge of IT concepts and databases
- Familiarity with web browsers and navigation
- Understanding of ITSM or ITIL concepts (optional)
- No prior ServiceNow experience required
Eligibility
- Students and fresh graduates
- IT professionals and system administrators
- Developers and functional consultants
- Professionals transitioning to ServiceNow platform roles
What You Will Learn
- ServiceNow Platform Overview
- User Interface and Navigation
- Lists and Forms
- Tables, Fields, and Records
- Service Catalog Management
- Knowledge Management
- Flow Designer and Automation
- Incident Management
- Problem Management
- Change Management
- Notifications and Reporting
- User Administration and Access Control
- Scripting and Customization
- Implementation Best Practices
