Servicenow Admin Certification Training

68 Lessons

40 hours

kodestree provides the best ServiceNow Admin training online worldwide. The syllabus of this course covers essential topics such as managing users and roles, configuring tables, forms and fields, workflow automation, incident, problem, and change management. You will also learn advanced skills in business rules, SLAs, notifications, and security management. We have successfully trained over 600 individuals globally. After completing this 25-hour ServiceNow Admin course, you will be fully prepared to take the ServiceNow Certified System Administrator (CSA) exam and become a certified ServiceNow Administrator.

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About Course

This course provides a comprehensive introduction to ServiceNow administration, equipping you with the foundational knowledge and hands-on skills needed to configure, manage, and maintain a ServiceNow instance. You will learn how administrators work with the platform, control access, manage data and configurations, and support business processes as requirements change.

Prerequisites

Basic IT / ITSM knowledge (incident, problem, change, request workflows)
Familiarity with databases, tables, and forms
Willingness for hands-on practice on a ServiceNow developer instance
Optional: 3-6 months IT support/help-desk experience

What Will You Learn

Navigating the ServiceNow interface and modules
User and role management
Creating and managing tables, forms, and fields
Configuring lists, filters, and reports
Automating workflows and business rules
Managing Service Catalogs and Request Items
Handling incidents, problems, changes, and knowledge base
Data import, export, and basic data management
Introduction to notifications, approvals, and SLA management
Basics of scripting for automation and customization
Preparing for ServiceNow Certified System Administrator (CSA) exam

Career Opportunities

ServiceNow System Administrator
IT Service Management (ITSM) Analyst
ServiceNow Developer (Entry-level)
IT Operations Specialist
ServiceNow Consultant
Business Process Analyst
ServiceNow Support Engineer
Project/Implementation Manager (ServiceNow Projects)

Course Curriculum

Course Content

Lesson 1 – Introduction to ServiceNow

Overview of ServiceNow platform
Key modules and applications (ITSM, ITOM, ITBM)
ServiceNow Architecture (multi-instance, cloud)
ServiceNow navigation and user interface

Lesson 2 – Navigating the ServiceNow Interface

Lesson 3 – User and Role Management

Lesson 4 – Tables, Forms, and Fields Configuration

Lesson 5 – Working with Lists, Filters, and Reports

Lesson 6 – Service Catalog and Request Management

Lesson 7 – Incident, Problem, and Change Management

Lesson 8 – Business Rules, Workflows, and Flow Designer

Lesson 9 – Data Import and Export

Lesson 10 – Basic Scripting and Automation

Lesson 11 – Service Level Agreements (SLAs), Notifications, and Approvals

Lesson 12 – Security and Access Control

Lesson 13 – Application Development and ServiceNow Studio

Lesson 14 – Upgrade, Maintenance, and Best Practices

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Self Paced Learning

₹47,940.00

✓ Refund Policy

Duration: 40 hrs
68 Lessons & Practical Labs
Lifetime Full Access & Free Upgrades
Downloadable Study Materials & Code Labs
Recognized Certification of Completion
24x7 Online Support & Learner Forum

Placement Partners

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Servicenow Admin Certification Training Certification Exam

Upon completing the Servicenow Admin Certification Training, you will receive a globally recognized certification that validates your expertise in professional skills and industry best practices. This certification is a testament to your practical knowledge, hands-on skills, and professional readiness.

The Technology certification exam assesses your ability to apply real-world concepts, tools, and techniques learned during the course. Certified professionals are in high demand across industries, opening doors to exciting career opportunities and higher salary potential.

Our certification is recognized by top employers and organizations worldwide. Whether you are looking to advance your current career, switch to a new role, or demonstrate your expertise to clients, this certification gives you the competitive edge you need in today’s fast-paced technology landscape.

Frequently Asked Questions

The Servicenow Admin Certification Training is designed to provide comprehensive, in-depth training in Servicenow Admin. This course provides a comprehensive introduction to ServiceNow administration, equipping you with the foundational knowledge and hands-on skills needed to configure, manage, and maintain a ServiceNow instance. You will learn how administrators work with the platform, control access, manage data and configurations, and support business processes as requirements change. The program covers foundational concepts through to advanced techniques to ensure you gain job-ready expertise.

This course is ideal for beginners, IT enthusiasts, and working professionals who want to build or advance their career in Servicenow Admin and qualify for developer, administrator, analyst positions. There are no stringent prerequisites—basic computer proficiency and a willingness to learn are all that is required. Foundational topics are thoroughly covered during onboarding.

The course is delivered through interactive, live online sessions led by industry experts. You will also have 24/7 access to LMS resources, study materials, and session recordings so you can catch up or revise at your convenience if you miss any live classes.

Yes, hands-on learning is a core component of this course. You will work on practical assignments, real-life use cases, and capstone projects using Servicenow Admin tools and best practices, helping you build a portfolio to showcase to hiring managers.

Upon successfully finishing the course and assignments, you will receive a Certificate of Completion from Kodestree. In addition, our mentors will provide targeted guidance and practice tests to help you clear globally recognized Servicenow Admin certification exams, accompanied by dedicated placement support including resume review and interview preparation.

Contact Us Worldwide

Call:
+91 7204614489

WhatsApp:
+91 7204614489

Email:
admissions@kodestree.com

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“

The trainers explained concepts through real-world attack scenarios, which I was able to apply on the job right after the course. Structured curriculum and hands-on labs were the best part.

Ankit Sharma

SOC Analyst

Cyber Security Course

“

After the CSM training, I can confidently facilitate Sprint ceremonies. The trainer's practical approach and real project examples were extremely helpful.

Priya Menon

Scrum Master

Certified ScrumMaster (CSM)

“

Agile concepts were explained clearly, especially backlog management and team facilitation. A bit more time would have made it even better, but overall a solid course.

Rahul Verma

Project Manager

Certified ScrumMaster (CSM)

“

Even as a beginner, I never felt lost — the step-by-step labs and doubt-clearing sessions made switching careers so much easier.

Sneha Kapoor

Cloud Security Engineer

Cyber Security Course

“

This training gave me more than just a certification — it gave me a Scrum Master mindset. The modules on servant leadership and conflict resolution were the most valuable.

Vikram Singh

Agile Coach

Certified ScrumMaster (CSM)

Servicenow Admin Certification Training

About Course

Prerequisites

What Will You Learn

Career Opportunities

Course Curriculum

Course Content

Lesson 1 – Introduction to ServiceNow

Overview of ServiceNow platform

Key modules and applications (ITSM, ITOM, ITBM)

ServiceNow Architecture (multi-instance, cloud)

ServiceNow navigation and user interface

Lesson 2 – Navigating the ServiceNow Interface

Homepage, navigation pane, and modules

Record lists and views

Using global search and filters

Using the “Application Navigator” and “Favorite” features

Lesson 3 – User and Role Management

Creating and managing user records

Role-based access control (RBAC)

User groups and roles

Configuring user authentication (SSO, LDAP)

Access Control Lists (ACL) and security settings

Lesson 4 – Tables, Forms, and Fields Configuration

ServiceNow data schema and tables

Creating and modifying forms

Configuring field types and properties

Table relationships (Reference fields, Dictionary)

Dictionary and Schema Map

Lesson 5 – Working with Lists, Filters, and Reports

List views (Personal and System)

Configuring filters and saving views

Report generation and management

Dashboards and Performance Analytics

Exporting data (CSV, Excel, PDF)

Lesson 6 – Service Catalog and Request Management

Creating and managing service catalog items

Configuring catalog variables and UI policies

Workflow for request items and tasks

Service Catalog Approval workflows

Managing Record Producers and Order Guides

Lesson 7 – Incident, Problem, and Change Management

Incident management process and lifecycle

Problem and Change management workflows

Creating and managing change requests

Approval workflows and notification rules

SLAs (Service Level Agreements) for ITSM modules

Lesson 8 – Business Rules, Workflows, and Flow Designer

Introduction to Business Rules (Data, Display, Query, Action)

Workflow fundamentals and components

Automating tasks with Flow Designer

Creating approval and notification flows

Orchestrating tasks with IntegrationHub

Lesson 9 – Data Import and Export

Import sets and transform maps

Importing data from external sources

Exporting data to CSV/Excel and other formats

Data Lookup and Transformation Rules

Data quality and mapping best practices

Lesson 10 – Basic Scripting and Automation

Client Scripts (onLoad, onChange, onSubmit)

Server Scripts (Business Rules, Script Includes)

GlideRecord for querying data

GlideAjax for client-server communication

Customizing UI actions, context menus

Lesson 11 – Service Level Agreements (SLAs), Notifications, and Approvals

SLA definitions and management (Incident, Problem, Change)

Creating and managing notification rules

Configuring email templates and alerts

Approvals in workflows and Change Management

Escalations and automated actions

Lesson 12 – Security and Access Control

User Authentication (LDAP, Single Sign-On, MFA)

Setting up Access Control Lists (ACLs)

Role-based security and permissions

Data encryption and security best practices

Configuring security policies (Multi-Factor Authentication, password policies)

Lesson 13 – Application Development and ServiceNow Studio

Introduction to ServiceNow Studio

Creating scoped applications