It is a foundational credential that shows you understand core FSM principles and components within IFS FSM 6.0 software.
Prerequisites
- Basic understanding of field service management processes (work orders, scheduling, service requests)
- Familiarity with service business operations and workflows
- General knowledge of ERP or enterprise software systems
- Basic computer skills and system navigation experience
- (Recommended) Understanding of service contracts and billing concepts
What You Will Learn
- Core Field Service Management concepts (service orders, work execution, contracts)
- How to create and manage service requests and work orders
- Scheduling and dispatching field technicians
- Using mobile tools for field operations
- Managing service contracts, warranties, and entitlements
- Basics of resource and inventory management in service
- Tracking service performance and KPIs
- Navigation of the IFS FSM user interface and workflows